SERVICE DESK SOLUTION
Social25 is a complete service desk solution that allows you to provide servicing on various live chat messaging channels. The application comes integrated with Salesforce Service Cloud out-of-the-box.
When using the native interface that comes with Social25, agents are able to handle multiple chats in one window simultaneously. New messages are indicated and read/received notifications, including timestamps, are shown in the messages.
Utilizing Salesforce integration, agents work from their existing Service Console. A new sidebar is added that has the interface for the live chat channels. With the help of Omni- channel, new messages can pop up in the agent’s interface.