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Add your channels such as Instagram, WhatsApp, Twitter DM's, Facebook DM's and more.

2022 is the first year where social media users are the clear majority from the start of the year. With users growing to 4.55 billion people around the world in 2021, More than half of the world population is now using social media. So the opportunity to connect to your customer in 2022 is greater than ever… if you can connect with them on the 6-7 social channels they are using per person.

Tapping into the right mention or comment at the right time, can be a challenge in the vast stream of user generated content. To tackle this problem, social listening tools were developed. Salesforce launched its own social listening platform with Social Studio in 2014, now this coming to an end in august of 2022.

Turning one-time shoppers into loyal customers is all about customer service. According to research, 89% of all customers are more likely to make another purchase.