Social25 | Your service desk solution for social messaging

Why use Social25?

Conversational service

The art of conversational commerce is all about having a natural conversation with your customer, being helpful and understanding without technology getting in the way.

Social channels

Social25 allows you to chat with your customers on their prefered social channels. Consumers don’t want to go out of their way to reach you: with Social25 you can now respond to them on any of their own preferred channels.

Improving efficiency

View all your conversations on the growing the number of social channels in one screen to offer excellent customer service. Social25 makes customer service easy for agents and customers.

Conversational commerce

Customers don’t want to search websites for the items or the information they need. Using Social25, you can reach out to instantly provide the service and information they are looking for.

Add a chatbot

Technology is advancing rapidly. Chatbots are already able to answer many basic questions and have simple conversations. Integrate a chatbot with Social25 to assist your customer service agents.

Salesforce integration

Utilizing Salesforce integration, agents work from their existing Service Console. This way they have all customer information in one screen while chatting.

See all features

Try Social25 yourself!