YOUR SERVICE DESK SOLUTION FOR SOCIAL MESSAGING
Chat with your customers on
preferred social channels
The art of conversational commerce is all about having a natural conversation with your customer, being helpful and understanding without technology getting in the way.
Social25 allows you to chat with your customers on their prefered social channels. Consumers don’t want to go out of their way to reach you: with Social25 you can now respond to them on any of their own preferred channels.
View all your conversations on the growing the number of social channels in one screen to offer excellent customer service. Social25 makes customer service easy for agents and customers.
Customers don’t want to search websites for the items or the information they need. Using Social25, you can reach out to instantly provide the service and information they are looking for.
Add a chatbot
Technology is advancing rapidly. Chatbots are already able to answer many basic questions and have simple conversations. Integrate a chatbot with Social25 to assist your customer service agents.
Utilizing Salesforce integration, agents work from their existing Service Console. This way they have all customer information in one screen while chatting.
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